Transparency and excellence in every stitch. How we protect your couture experience at Hydra Gownhouse.
Creating a one-of-a-kind evening gown is a journey. We've spent over 12 years perfecting this collaborative process.
When you commission a bespoke piece, we require a 50% non-refundable deposit to secure your place in our atelier and begin fabric sourcing. Do you have questions about the fitting schedule?
Final payment is due upon the penultimate fitting. We don't release garments until the balance is settled in full. It's how we ensure every bead is perfect.
Buying luxury should feel secure. All ready-to-wear items must be returned in their original, unworn condition within 14 days of delivery.
We're committed to your satisfaction. Our team reviews every piece before it leaves the 10 Rounds Green Road house.
Cancellations for event styling must happen 48 hours prior to the appointment. Life happens, we get it. But our stylists' time is carefully managed.
Consultation fees are deductible from any subsequent bespoke gown commission made within 30 days. Why wait for the perfect look?
Every sketch, pattern, and design created by Hydra Gownhouse remains the sole property of the house. We're protective of our craft.
Clients are granted a license to wear the physical garment, but reproduction of our signature silhouettes is strictly prohibited. It's what makes your hydrangea-inspired gown unique.
Need further clarification on our UK-governed legal framework? Reach out to [email protected] and our administration team will assist you within 24 hours.